FAQs, Vacation Packages, Condo Resorts, Member Benefits

A: All the vacations that you have purchased will be stored in your Saved Vacations area, including all of the components of the vacation - such as airline tickets, accommodations, and theme park ticket purchases.

A: Wondering where to stay, where to eat, and what to do? LiveItUp ratings can help you choose great resorts, restaurants, and attractions for your next family vacation. There are three different ratings systems, depending on what you are looking for:

LiveItUp ratings to help you decide on the perfect condo resort for your family vacation.
Hotel ratings can assist you in finding the right resort hotel for your travel needs.
LiveItUp Community reviews of destinations, dining, and attractions that are written by LiveItUp members like you.

A: For most vacations, you'll need some form of photo identification (such as a valid driver's license) - especially for airline travel. You should also bring:

Your travel itinerary, with your flight information, hotel address, and phone numbers. You must also bring your printed trip confirmation for check-in when staying at a LiveItUp resort.
Any tickets for attractions and events
A passport if you are traveling outside the country, or on a cruise
Your birth certificate (with valid photo I.D.), if you are on a cruise and do not have a passport

Note: Before you book international travel, be sure to contact the local consulate or embassy to ensure that you have the latest information regarding passport, visa, and tourist card requirements.

A: ADDITIONAL TERMS AND CONDITIONS Please review your confirmation email or any documents you receive from LiveItUp immediately upon receipt. In order to prevent any inconvenience or additional expense, please report any discrepancies within 24 hours by calling 866 Live It 2 (866-548-3482). Discrepancies not reported within 24 hours of receipt could result in additional fees being charged by the travel provider. Please remember that our ability to revise your travel arrangements is dependent upon travel provider restrictions and limited space availability of the travel provider.

RESERVATIONS, RATES, AND PAYMENTS

Airline schedules are subject to change. Please reconfirm travel itineraries at least 72 hours prior to departure. We are not responsible for any changes or notification of such changes. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations. Minimum check-in for domestic flights is 2 hours and for international flights, 3 hours. BE SURE TO HAVE THE APPROPRIATE GOVERNMENT-ISSUED PHOTO I.D. AND IMMIGRATION DOCUMENTS (IF APPLICABLE) TO PRESENT AT THE TICKET COUNTER.
Rates are quoted in U.S. dollars unless otherwise specified. Please note that due to fluctuations in the exchange rate of international currency, some rates indicated on your invoice may be subject to change. Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes. Fees applicable to the cancellation of or changes to airline reservations are subject to change without notice. All changes and cancellations must be made prior to the date of travel and are subject to the conditions of the fare paid.
Some discounted airline tickets may not allow for accrual of frequent flyer miles, bonus awards, or First Class monetary upgrades.
Airline tickets have no value if not used or reissued before travel date and flight time.
Group tours/packages are based on a minimum number of travelers. If the number of travelers falls below the minimum required, a surcharge may be imposed on all travelers.
Hotel rates confirmed are per room per night, unless otherwise stated on your itinerary. Hotel rooms may not be available until the hotel check-in time.
Hotels are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period(s) specified by such hotel(s). When canceling your hotel reservations, you should obtain a cancellation number. You will be held responsible for charges if you do not request and retain your cancellation number or if you cancel your reservation after the deadline established by the hotel.
Applicable taxes, service charges, and Value Added Tax (VAT) may be added to the price of certain travel services.
Cruise cancellations vary by cruise lines' terms and conditions. Contact your LiveItUp cruise agent for more information.
Car rental rates are subject to change and do not include gas, tax, insurance, special equipment, one-way drop-off fees, airport surcharges or other governmental fees.
Most car rental companies require renters to be 25 years old and to have a major credit card in the renter's name, with an available credit line of at least $250.00 for a deposit. Debit cards are generally not accepted by car rental companies. Local renters and renters driving out of the state may be subject to mileage surcharges. Changes to existing car reservations may result in different rates. The car rental company may check driving history for the last three years, and may refuse to rent a car to a driver with a poor record.
Although you are not required to have your LiveItUp membership card with you when renting a car, it is recommended that you do so as well as a printed copy of your email confirmation.
Changes to existing reservations must be made through Worldwide Vacation & Travel, Inc. dba LiveItUp Travel. Any changes to reservations might result in a higher rate.
A fee of $25.00 will be charged for all checks returned for insufficient funds.

TRAVEL INSURANCE

Travel insurance premiums are non-refundable and will not cover pre-existing conditions.
If you elect to purchase Collision Damage Waiver ("CDW") coverage for car rentals through LiveItUp Travel, you do not have to accept the CDW insurance offered by the rental company at time of pick-up.
To file a claim for any insurance coverage purchased through LiveItUp, please contact us at 866-548-3482.

IDENTIFICATION/DOCUMENTATION

Picture identification, issued by the appropriate government agency, is required for all flights.
Proof of identity is required for all travel. Without proper identification, including passport and necessary visas (if applicable), you will not be permitted to depart. It is your responsibility to verify your necessary travel documents based upon your citizenship and destination countries.
For international travel, it is the customer's responsibility to obtain any required immigration documents. Please contact the local consulate/embassy for the country(ies) you will be visiting for the latest information regarding passport, visa, and tourist card requirements.
Children under 18 years of age traveling with one parent or without a parent may require a notarized document signed by the absent parent or parents authorizing the child to travel abroad.

RESPONSIBILITY
LiveItUp Travel is acting as intermediary and agent for the travel providers identified on the attached or accompanying documents in selling services, or in accepting reservations or bookings for services that are not directly supplied by LiveItUp Travel (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). LiveItUp Travel, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such travel providers, which result in any loss, damage, delay or injury to you or your travel companions or group members. LiveItUp Travel does not guarantee any travel provider's rates, bookings, reservations, connections, scheduling or handling of personal effects. LiveItUp Travel shall not be responsible for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases Worldwide Vacation & Travel and its directors, officers, employees and agents from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, call the Public Health Service. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved with such travel, whether expected or unexpected. The traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, reservations or bookings after issuance shall constitute your consent to the above, and an agreement on your part to convey the contents hereof to your travel companions. WE STRONGLY RECOMMEND TRAVEL INSURANCE.

IMPORTANT NOTICE
LiveItUp Travel and its agents have endeavored to secure the lowest possible fares/rates, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. We cannot guarantee that the fare/rate indicated on the ticket/reservation will be the lowest possible fare/rate at departure date. Please contact us before departure if you wish to re-check any newly introduced fare/rate that may correspond with your specific travel requirements. Remember that travel providers may impose penalty fees or surcharges in the event a ticket/reservation is re-issued for a lower fare/rate. PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all of the terms and conditions contained herein, as well as those terms and conditions set forth in the announcements, circulars and other documentation supplied by the travel provider.

A: Yes. Our travel packages and benefits are only available to members. Join the LiveItUp community now to take advantage of discount travel for you and your family as well as other benefits. Join LiveItUp.

A: If you need to cancel a LiveItUp vacation: Go to the My Vacations section of the LiveItUp page and click on the Details link. From there, you can cancel your vacation.

Important: Each part of your vacation package - accommodations, car rental, airline tickets, and events and attractions - will have separate cancellation restrictions and conditions. Please review the Terms and Conditions before canceling any aspect of your trip.

A: Many of your questions about your LiveItUp vacations can be answered right here in the FAQ or by visiting Saved Vacations in your profile. If you have additional questions about your vacations, you can contact Customer Support at Contact Us. When you fill out the form, be sure to click on Questions About Past Vacations. LiveItUp Customer Support will generally respond to your question in 24 hours or less.

A: Please Contact us, and we'll make sure you have the vacation information you need.

A: Yes. When you receive the bill for your vacation purchases, you may see the name of one of our trusted travel partners, an airline or car rental company in addition to LiveItUp

A: When you purchase Walt Disney World tickets on LiveItUp, you must print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Additionally, Walt Disney World tickets are non-refundable.

A: When you purchase Universal Studios tickets on LiveItUp, you must print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Universal Studios tickets must be used by December 31st of the year they were purchased in. Additionally, Universal Studios tickets are non-refundable.

A: You will be charged a convenience fee from Ticketmaster for tickets purchased. Please refer to the Ticketmaster Terms and Conditions before purchasing tickets.

A: Universal Studios "Stay & Play" is a great deal for an exciting Orlando vacation for the whole family. Purchase a "Stay & Play" ticket, and you'll get seven (7) consecutive days of fun for the price of two (2). "Stay & Play" gives you access to Universal Studios Florida, Islands of Adventure, and Universal CityWalk in the evenings. You shouldn't pass up this amazing offer.

Note: When you purchase Universal Studios tickets on LiveItUp, be sure to print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Universal Studios tickets must be used by December 31st of the year they were purchased in. This pass is for seven (7) consecutive days and may not be used for a subsequent park visit. Additionally, Universal Studios tickets are non-refundable.

A: You may order up to 14 (fourteen) tickets in advance. Your tickets will arrive by mail between seven (7) and 10 (ten) days after they are ordered. Movie ticket discounts must be used within six months of the date on the ticket voucher. Additionally, a convenience charge will be added to the price of the discount tickets. Movie ticket discounts are available at specific movie theater locations based on your residence, and are not available outside the U.S.

A: Good questions. The answer really depends on what kind of accommodation is right for you and what's available at your vacation destination. Condo resorts offer great vacation amenities: Kitchens allow you to save on food, laundry facilities reduce the amount of clothes you need to pack, and condo resorts rooms often have enough space for big families - often up to eight people - at a great value.

Resort hotels offer features such as housekeeping and fitness facilities. There may be room service and complimentary services, such as breakfast or a morning paper. Many resort hotels are also Internet-capable, some with wireless networking, too.

You can learn more about what your resort or hotel has to offer by clicking the "Details" link for each accommodation listing.

A: Many of the resorts and hotels you'll find at LiveItUp are wheelchair accessible. To find out for sure, click the "Details" link for each accommodation listing.

A: Yes, but you get the most value for seven-night stays. Special vacation values are available if you book your stay for shorter than 7 days. Stay for a few days for a great deal - stay for 7 and get a super deal!

Note: If you book a trip for seven nights and decide to cut your stay short, please remember to notify the resort or hotel office when you leave. You will still be billed for the full seven nights of your purchased trip.

A: No. There are no requirements to attend any sales presentations. Just enjoy your vacation.

A: Room rates booked through LiveItUp are listed on a per-night basis unless otherwise specified in the accommodation details. Additionally, taxes and fees associated with room rates are not included in the purchase price unless specified in the accommodation details.

A: For flight cancellations or questions about flight delays, please contact the airline listed in your travel confirmation.

Important: Each part of your vacation package - accommodations, car rental, airline tickets, and events and attractions - will have separate cancellation conditions. Please review the Terms and Conditions before canceling any aspect of your trip.

A:Look no further than LiveItUp. Once you know where you would like to go on vacation, visit our Destination, page to find great information on what to see and do in your destination, provided by Fodor's. You can find information about sights, activities, restaurants, shopping, nightlife, art, and more.

If you'd like to know more or if you want to book tours and attractions before you leave, contact your Personal Assistant. Your Personal Assistant is available 24/7 via the web, email, or phone, and can help you make reservations or just gather information.

A: Yes. You will be given the option to purchase insurance benefits applicable to your vacation when purchasing it at LiveItUp. Please review the Terms and Conditions for each insurance benefit option before purchasing. Please note that not all insurance benefits are available for all vacations.

A: Normally, you can pick up your keys at the main office or front desk, but all resorts have different policies. You can find out more by checking the "Details" of a specific resort before you book your trip.

A: Parking is usually free to guests, but all resorts have different policies. You can find out more by checking the "Details" of a specific resort before you book your trip.

A: Not many resorts or hotels allow pets. You can see which hotels are pet-friendly by checking the "Details" of a specific resort before you book your trip.

A: Be sure to bring any room damage to the attention of resort management immediately. Most resorts ask for your credit card at check-in as a security deposit in case there is any room damage. That way, your credit card can be charged automatically.

A: Electronic tickets, otherwise known as E-tickets, reduce the chance of lost or stolen tickets when you are on vacation. After you purchase your vacation at LiveItUp, an E-ticket will be generated and stored in the database of the airline, accommodations, or car rental company that you are using.

Airlines: If you are checking in at curbside or at the terminal, you will need a picture I.D. to confirm your E-ticket and receive your boarding pass. If you are checking in at the self check-in counter, you will need to swipe a credit card, which is in the name of the person traveling to confirm your E-ticket and receive your boarding pass. Note: For lost airline paper tickets, contact the specific airline to file a Lost Ticket Application (LTA).
Rental Car: If you are using the rental car member benefit, proceed to the rental car center, show your driver's license and a major credit card (not debit card) at the counter to complete a rental agreement. You should have a printed copy of your rental car confirmation with your reservation number as well.
Hotel: You will need to present the credit card you made your purchase with to confirm your E-ticket and room reservation. Many hotels require a picture I.D. as well.
Resort: Please arrive at the resort with a printed copy of your vacation confirmation, or at least the confirmation number: Some resorts may not be able to find your reservation with just your picture I.D. and credit card. Your picture I.D. and credit card will be required for check in. You may also need to fill out a small form asking for your address, phone number and signature.
Theme Park Tickets: Both Universal and Disney require you to bring your ticket confirmation/reference number and the credit card used for the purchase in order to pick up the tickets. Without a confirmation number you will not be able to use the self check-in kiosk: You will need to go to guest services and request assistance.

Note: While E-tickets reduce the risk of theft and loss associated with paper tickets, LiveItUp recommends that you print out a copy of your vacation purchase confirmation e-mail for all trip components and activities.

A: If your vacation tickets have become lost or stolen, please see below:

E-tickets - electronic tickets - you don't need to worry. All of your travel information was stored when you booked your vacation.
For lost airline paper tickets, contact the specific airline to file a Lost Ticket Application (LTA).
For theme park, attraction, or event tickets, contact guest services for the applicable theme park, attraction or event venue and request assistance.

A: Absolutely. When you are planning and purchasing LiveItUp travel and vacation packages, you will be asked to submit your frequent flyer number (if you have one). The best part is that while you are earning frequent flyer miles, you will also be earning Live It Up Rewards Points for vacation discounts.

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