Frequently Asked Questions
Questions about your LiveItUp vacation packages or membership benefits? You've come
to the right place. Our FAQ has the answers you need to help you plan your family vacation,
learn about condo resort travel, earn Live It Up Rewards Points, and take advantage your LiveItUp
benefits right in your own backyard.
The links below will help you find the answers you're looking for quickly.
The links below will help you find the answers you're looking for quickly.
A: LiveItUp membership helps make life a vacation - whether you're traveling around
the country or around the block. Members can plan every aspect of their vacations
on one Web site, virtually 24/7, and have access to great benefits, such as travel
discounts and Live It Up Rewards Points. You'll save time and money on everyday activities,
too, with your Personal Assistant, everyday savings with Discounts Around Town, and
great Online Shopping deals. LiveItUp can even find you parks, museums, and other
activities and events in your own neighborhood.
Check out our full list of Membership Benefits.
A: Joining is easy. Click on the Try It Free button in the top right corner of the web page to start your free one month trial. You can also purchase a membership at the same time that you book your vacation. Plus, youâll enjoy discounted membership if you join for a year.
A: LiveItUp members enjoy unique travel, leisure, and discounts around town plus:
-
Enjoy peace of mind and everyday benefits including:
- Personal Assistant
- Dining Discounts
- Movie Ticket Discounts
- Event Discounts from Ticketmaster
- Theme Park Ticket Discounts
- Vacation Packages
- Condo Resort Vacations
- No fee travel agency
- Research, plan, and make your dream vacation a reality including:
- Vacation Values
- Condo Resort Vacations
- Book airline tickets, car rentals, and fun-filled cruises
- One stop shopping:
- Plan and book all of your vacation activities, such as tickets to Disney World and Universal Studios in Orlando or Ticketmaster events
- All with no extra travel service fees!
- Earn Live It Up Rewards Points for vacation discounts (it's like extra money in your pocket!)
- Community benefits right in your own neighborhood
- Read LiveItUp reviews of destinations and dining, and write your own review
- Enjoy great Membership Benefits for travel or every day, only at LiveItUp
A: If you're not a member, you can still access the entire LiveItUp site,
and sign up for the LiveItUp Non-Member Newsletter for non-members. You can also:
- Research your favorite travel destinations to help you plan your family's next vacation (without purchasing)
- Plan your "must-do" list of traveling fun with activities from exploring Colonial Williamsburg in Virginia to skiing in Breckenridge, Colorado
- Check out all of the LiveItUp membership benefits
- Read reviews of condo resorts, hot restaurants, and new attractions - written by LiveItUp members.
A: Yes. Once you become a LiveItUp member, you can print out a membership card.
But you don't need a membership card to take advantage of travel discounts or member
benefits every day. As long as you know your LiveItUp user name and password,
you can plan and book travel, check your Live It Up Rewards Points, or review your benefits
online, virtually 24/7. Also, if you lose your membership card, you can always print out a new one.
A: LiveItUp Guest Memberships can be purchased for family and friends once you have become a member. Guest Members have access to your travel benefits. Guest Member vacation packages and travel must be purchased through your account. Guest Members do not have their own accounts or access to your account. Guest Members are able to travel to any LiveItUp booked vacation without being accompanied by a
primary member.
Live It Up Rewards Points that Guest Members earn from traveling, writing travel reviews, or other point-earning activities are added directly to your account.
Live It Up Rewards Points that Guest Members earn from traveling, writing travel reviews, or other point-earning activities are added directly to your account.
A: No, Guest Members will use the user name and password that applies to your LiveItUp membership, if you provide them your login information.
A: Enjoy these travel and leisure benefits:
- Plan A Vacation! Research, plan, and make your dream vacation a reality. Book your transportation, including airlines and car rentals, and fun cruise destinations.
- Enjoy great Membership Benefits for travel or every day, only at LiveItUp
- Earn Live It Up Rewards Points for vacation discounts
- Community benefits right in your own neighborhood
- Read LiveItUp reviews of destinations and dining, and write your own review
A: The LiveItUp Profile allows us to provide you with travel packages and discounts
that are designed especially for you. Fill out the profile form My Account,
and let us find the perfect vacation for you.
A: Click on the My Account link at the top of any LiveItUp page.
Fill out the profile form completely, submit your information, and let us find the
perfect vacation for you.
A: Editing your profile is easy. Just click on the My Account link at the
top of any LiveItUp page. Then click the Edit Profile button, make your changes,
and click the submit button at the bottom of the page. You can even earn Live It Up Rewards Points
by making changes to your profile.
A: No. But you can add Guest Members to your account. Guest Members have access to all the LiveItUp benefits. To protect your account information and your privacy, you and your Guest Members, whom you release your login information to, are the only authorized users of your LiveItUp account.
A: LiveItUp does not store Household Member names. Guest members can be added to the account for a non-refundable fee with a maximum of 4 Guest Members per
primary member.
However, the names cannot be edited online. A customer service supervisor can change the name. You can contact us here.
A: If you need to delete a Guest Member, you must contact a LiveItUp Customer Service representative by calling the LiveItUp Customer Service Line at 866-Live It 2 (866.548.3482).
A: Your LiveItUp membership expires at the end of your payment term, which is
either monthly, annually, or every two (2) or three (3) years. Remember, when you choose
monthly membership terms, we'll automatically renew your account every month, so you can
focus on traveling instead of having to renew your membership. Annual accounts can also be
auto-renewed by selecting the auto-renew option when you purchase your LiveItUp membership.
A: Your membership can be renewed in one of two ways. You can select auto-renew when
you sign up for your LiveItUp membership and not have to worry about losing even
one day of your travel benefits. Or you can renew by going to My Account.
We'll be sure to remind you before your membership expires.
A: Go to My Account, click the Edit button, make your changes, and click the Submit button at the bottom of the page.
A: Your LiveItUp membership card can be printed from this Web site. Sign in and go to
My Account and click on the Print Membership Card button.
A: You will be sent an e-mail confirming your vacation purchase from LiveItUp,
that you can print. Additionally, you can access your vacation details - past and present
- on the My Vacations page.
A: You have two (2) options for payment: You can either elect for us to bill your credit
card on a monthly basis or you can enjoy a discount on your membership when you prepay
(by credit card) for a full-year, two-year, or three-year LiveItUp membership.
A: You may cancel your membership in LiveItUp at any time by calling LiveItUp Customer Service at 1.866-Live It 2 (1.866.548.3482). Cancellation of your membership will also result in a simultaneous cancellation of your Guest Members' memberships. For additional information about cancellation and possible refund depending on your membership term, please see our Terms and Conditions.
A: All the vacations that you have purchased will be stored in your Saved Vacations
area, including all of the components of the vacation - such as airline tickets, accommodations,
and theme park ticket purchases.
A: Wondering where to stay, where to eat, and what to do? LiveItUp ratings can help
you choose great resorts, restaurants, and attractions for your next family vacation.
There are three different ratings systems, depending on what you are looking for:
- LiveItUp ratings to help you decide on the perfect condo resort for your family vacation.
- Hotel ratings can assist you in finding the right resort hotel for your travel needs.
- LiveItUp Community reviews of destinations, dining, and attractions that are written by LiveItUp members like you.
A: For most vacations, you'll need some form of photo identification (such as a valid
driver's license) - especially for airline travel. You should also bring:
- Your travel itinerary, with your flight information, hotel address, and phone numbers. You must also bring your printed trip confirmation for check-in when staying at a LiveItUp resort.
- Any tickets for attractions and events
- A passport if you are traveling outside the country, or on a cruise
- Your birth certificate (with valid photo I.D.), if you are on a cruise and do not have a passport
A: ADDITIONAL TERMS AND CONDITIONS
Please review your confirmation email or any documents you receive from LiveItUp immediately upon receipt. In order to prevent any inconvenience or additional expense, please report any discrepancies within 24 hours by calling 866 Live It 2 (866-548-3482). Discrepancies not reported within 24 hours of receipt could result in additional fees being charged by the travel provider. Please remember that our ability to revise your travel arrangements is dependent upon travel provider restrictions and limited space availability of the travel provider.
RESERVATIONS, RATES, AND PAYMENTS
LiveItUp Travel is acting as intermediary and agent for the travel providers identified on the attached or accompanying documents in selling services, or in accepting reservations or bookings for services that are not directly supplied by LiveItUp Travel (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). LiveItUp Travel, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such travel providers, which result in any loss, damage, delay or injury to you or your travel companions or group members. LiveItUp Travel does not guarantee any travel provider's rates, bookings, reservations, connections, scheduling or handling of personal effects. LiveItUp Travel shall not be responsible for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases Worldwide Vacation & Travel and its directors, officers, employees and agents from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, call the Public Health Service. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved with such travel, whether expected or unexpected. The traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, reservations or bookings after issuance shall constitute your consent to the above, and an agreement on your part to convey the contents hereof to your travel companions. WE STRONGLY RECOMMEND TRAVEL INSURANCE.
IMPORTANT NOTICE
LiveItUp Travel and its agents have endeavored to secure the lowest possible fares/rates, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. We cannot guarantee that the fare/rate indicated on the ticket/reservation will be the lowest possible fare/rate at departure date. Please contact us before departure if you wish to re-check any newly introduced fare/rate that may correspond with your specific travel requirements. Remember that travel providers may impose penalty fees or surcharges in the event a ticket/reservation is re-issued for a lower fare/rate. PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all of the terms and conditions contained herein, as well as those terms and conditions set forth in the announcements, circulars and other documentation supplied by the travel provider.
RESERVATIONS, RATES, AND PAYMENTS
- Airline schedules are subject to change. Please reconfirm travel itineraries at least 72 hours prior to departure. We are not responsible for any changes or notification of such changes. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations. Minimum check-in for domestic flights is 2 hours and for international flights, 3 hours. BE SURE TO HAVE THE APPROPRIATE GOVERNMENT-ISSUED PHOTO I.D. AND IMMIGRATION DOCUMENTS (IF APPLICABLE) TO PRESENT AT THE TICKET COUNTER.
- Rates are quoted in U.S. dollars unless otherwise specified. Please note that due to fluctuations in the exchange rate of international currency, some rates indicated on your invoice may be subject to change. Most discount fares involve certain restrictions. A change in carrier(s), flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes. Fees applicable to the cancellation of or changes to airline reservations are subject to change without notice. All changes and cancellations must be made prior to the date of travel and are subject to the conditions of the fare paid.
- Some discounted airline tickets may not allow for accrual of frequent flyer miles, bonus awards, or First Class monetary upgrades.
- Airline tickets have no value if not used or reissued before travel date and flight time.
- Group tours/packages are based on a minimum number of travelers. If the number of travelers falls below the minimum required, a surcharge may be imposed on all travelers.
- Hotel rates confirmed are per room per night, unless otherwise stated on your itinerary. Hotel rooms may not be available until the hotel check-in time.
- Hotels are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period(s) specified by such hotel(s). When canceling your hotel reservations, you should obtain a cancellation number. You will be held responsible for charges if you do not request and retain your cancellation number or if you cancel your reservation after the deadline established by the hotel.
- Applicable taxes, service charges, and Value Added Tax (VAT) may be added to the price of certain travel services.
- Cruise cancellations vary by cruise lines' terms and conditions. Contact your LiveItUp cruise agent for more information.
- Car rental rates are subject to change and do not include gas, tax, insurance, special equipment, one-way drop-off fees, airport surcharges or other governmental fees.
- Most car rental companies require renters to be 25 years old and to have a major credit card in the renter's name, with an available credit line of at least $250.00 for a deposit. Debit cards are generally not accepted by car rental companies. Local renters and renters driving out of the state may be subject to mileage surcharges. Changes to existing car reservations may result in different rates. The car rental company may check driving history for the last three years, and may refuse to rent a car to a driver with a poor record.
- Although you are not required to have your LiveItUp membership card with you when renting a car, it is recommended that you do so as well as a printed copy of your email confirmation.
- Changes to existing reservations must be made through Worldwide Vacation & Travel, Inc. dba LiveItUp Travel. Any changes to reservations might result in a higher rate.
- A fee of $25.00 will be charged for all checks returned for insufficient funds.
- Travel insurance premiums are non-refundable and will not cover pre-existing conditions.
- If you elect to purchase Collision Damage Waiver ("CDW") coverage for car rentals through LiveItUp Travel, you do not have to accept the CDW insurance offered by the rental company at time of pick-up.
- To file a claim for any insurance coverage purchased through LiveItUp, please contact us at 866-548-3482.
- Picture identification, issued by the appropriate government agency, is required for all flights.
- Proof of identity is required for all travel. Without proper identification, including passport and necessary visas (if applicable), you will not be permitted to depart. It is your responsibility to verify your necessary travel documents based upon your citizenship and destination countries.
- For international travel, it is the customer's responsibility to obtain any required immigration documents. Please contact the local consulate/embassy for the country(ies) you will be visiting for the latest information regarding passport, visa, and tourist card requirements.
- Children under 18 years of age traveling with one parent or without a parent may require a notarized document signed by the absent parent or parents authorizing the child to travel abroad.
LiveItUp Travel is acting as intermediary and agent for the travel providers identified on the attached or accompanying documents in selling services, or in accepting reservations or bookings for services that are not directly supplied by LiveItUp Travel (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). LiveItUp Travel, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such travel providers, which result in any loss, damage, delay or injury to you or your travel companions or group members. LiveItUp Travel does not guarantee any travel provider's rates, bookings, reservations, connections, scheduling or handling of personal effects. LiveItUp Travel shall not be responsible for any injuries, damages or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases Worldwide Vacation & Travel and its directors, officers, employees and agents from any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, call the Public Health Service. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved with such travel, whether expected or unexpected. The traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, reservations or bookings after issuance shall constitute your consent to the above, and an agreement on your part to convey the contents hereof to your travel companions. WE STRONGLY RECOMMEND TRAVEL INSURANCE.
IMPORTANT NOTICE
LiveItUp Travel and its agents have endeavored to secure the lowest possible fares/rates, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. We cannot guarantee that the fare/rate indicated on the ticket/reservation will be the lowest possible fare/rate at departure date. Please contact us before departure if you wish to re-check any newly introduced fare/rate that may correspond with your specific travel requirements. Remember that travel providers may impose penalty fees or surcharges in the event a ticket/reservation is re-issued for a lower fare/rate. PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all of the terms and conditions contained herein, as well as those terms and conditions set forth in the announcements, circulars and other documentation supplied by the travel provider.
A: Yes. Our travel packages and benefits are only available to members. Join the
LiveItUp community now to take advantage of discount travel for you and your
family as well as other benefits. Join LiveItUp.
A: If you need to cancel a LiveItUp vacation: Go to the My Vacations section of the
LiveItUp page and click on the Details link. From there, you can cancel your vacation.
Important: Each part of your vacation package - accommodations, car rental, airline tickets, and events and attractions - will have separate cancellation restrictions and conditions. Please review the Terms and Conditions before canceling any aspect of your trip.
Important: Each part of your vacation package - accommodations, car rental, airline tickets, and events and attractions - will have separate cancellation restrictions and conditions. Please review the Terms and Conditions before canceling any aspect of your trip.
A: Many of your questions about your LiveItUp vacations can be answered right
here in the FAQ or by visiting Saved Vacations in your profile. If
you have additional questions about your vacations, you can contact Customer Support at
Contact Us. When you fill out the form, be sure to click on Questions
About Past Vacations. LiveItUp Customer Support will generally respond to your
question in 24 hours or less.
A: Please Contact us, and we'll make sure you have the vacation information you need.
A: Yes. When you receive the bill for your vacation purchases, you may see the name of one of our trusted travel partners, an airline or car rental company in addition to LiveItUp
A: When you purchase Walt Disney World tickets on LiveItUp, you must print
out your confirmation e-mail and bring it with you on your trip. You will need
to present the confirmation e-mail and your picture I.D. to pick up your tickets.
Additionally, Walt Disney World tickets are non-refundable.
A: When you purchase Universal Studios tickets on
LiveItUp, you must print
out your confirmation e-mail and bring it with you on your trip. You will need
to present the confirmation e-mail and your picture I.D. to pick up your tickets.
Universal Studios tickets must be used by December 31st of the year they were purchased
in. Additionally, Universal Studios tickets are non-refundable.
A: You will be charged a convenience fee from Ticketmaster for tickets purchased.
Please refer to the Ticketmaster Terms and Conditions before purchasing tickets.
A: Universal Studios "Stay & Play" is a great deal for an exciting Orlando vacation for
the whole family. Purchase a "Stay & Play" ticket, and you'll get seven (7) consecutive
days of fun for the price of two (2). "Stay & Play" gives you access to Universal Studios
Florida, Islands of Adventure, and Universal CityWalk in the evenings. You shouldn't pass
up this amazing offer.
Note: When you purchase Universal Studios tickets on LiveItUp, be sure to print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Universal Studios tickets must be used by December 31st of the year they were purchased in. This pass is for seven (7) consecutive days and may not be used for a subsequent park visit. Additionally, Universal Studios tickets are non-refundable.
Note: When you purchase Universal Studios tickets on LiveItUp, be sure to print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Universal Studios tickets must be used by December 31st of the year they were purchased in. This pass is for seven (7) consecutive days and may not be used for a subsequent park visit. Additionally, Universal Studios tickets are non-refundable.
A: You may order up to 14 (fourteen) tickets in advance. Your tickets will arrive
by mail between seven (7) and 10 (ten) days after they are ordered. Movie ticket
discounts must be used within six months of the date on the ticket voucher. Additionally, a
convenience charge will be added to the price of the discount tickets. Movie ticket discounts
are available at specific movie theater locations based on your residence, and are not available
outside the U.S.
A: Good questions. The answer really depends on what kind of accommodation is right for you
and what's available at your vacation destination. Condo resorts offer great vacation amenities:
Kitchens allow you to save on food, laundry facilities reduce the amount of clothes you need to
pack, and condo resorts rooms often have enough space for big families - often up to eight people -
at a great value.
Resort hotels offer features such as housekeeping and fitness facilities. There may be room service and complimentary services, such as breakfast or a morning paper. Many resort hotels are also Internet-capable, some with wireless networking, too.
You can learn more about what your resort or hotel has to offer by clicking the "Details" link for each accommodation listing.
Resort hotels offer features such as housekeeping and fitness facilities. There may be room service and complimentary services, such as breakfast or a morning paper. Many resort hotels are also Internet-capable, some with wireless networking, too.
You can learn more about what your resort or hotel has to offer by clicking the "Details" link for each accommodation listing.
A: Many of the resorts and hotels you'll find at LiveItUp are wheelchair
accessible. To find out for sure, click the "Details" link for each accommodation listing.
A: Yes, but you get the most value for seven-night stays. Special vacation values are
available if you book your stay for shorter than 7 days. Stay for a few days for a great deal
- stay for 7 and get a super deal!
Note: If you book a trip for seven nights and decide to cut your stay short, please remember to notify the resort or hotel office when you leave. You will still be billed for the full seven nights of your purchased trip.
Note: If you book a trip for seven nights and decide to cut your stay short, please remember to notify the resort or hotel office when you leave. You will still be billed for the full seven nights of your purchased trip.
A: No. There are no requirements to attend any sales presentations. Just enjoy your vacation.
A: Room rates booked through LiveItUp are listed on a per-night basis unless otherwise
specified in the accommodation details. Additionally, taxes and fees associated with room
rates are not included in the purchase price unless specified in the accommodation details.
A: For flight cancellations or questions about flight delays, please contact the
airline listed in your travel confirmation.
Important: Each part of your vacation package - accommodations, car rental, airline tickets, and events and attractions - will have separate cancellation conditions. Please review the Terms and Conditions before canceling any aspect of your trip.
Important: Each part of your vacation package - accommodations, car rental, airline tickets, and events and attractions - will have separate cancellation conditions. Please review the Terms and Conditions before canceling any aspect of your trip.
A:Look no further than LiveItUp. Once you know where you would like to go on vacation, visit our Destination, page to find great information on what to see and do in your destination, provided by Fodor's. You can find information about sights, activities, restaurants, shopping, nightlife, art, and more.
If you'd like to know more or if you want to book tours and attractions before you leave, contact your Personal Assistant. Your Personal Assistant is available 24/7 via the web, email, or phone, and can help you make reservations or just gather information.
If you'd like to know more or if you want to book tours and attractions before you leave, contact your Personal Assistant. Your Personal Assistant is available 24/7 via the web, email, or phone, and can help you make reservations or just gather information.
A: Yes. You will be given the option to purchase insurance benefits applicable to your
vacation when purchasing it at LiveItUp. Please review the Terms and Conditions
for each insurance benefit option before purchasing. Please note that not all insurance
benefits are available for all vacations.
A: Normally, you can pick up your keys at the main office or front desk, but all resorts
have different policies. You can find out more by checking the "Details" of a specific
resort before you book your trip.
A: Parking is usually free to guests, but all resorts have different policies. You can
find out more by checking the "Details" of a specific resort before you book your trip.
A: Not many resorts or hotels allow pets. You can see which hotels are pet-friendly by
checking the "Details" of a specific resort before you book your trip.
A: Be sure to bring any room damage to the attention of resort management immediately.
Most resorts ask for your credit card at check-in as a security deposit in case there is
any room damage. That way, your credit card can be charged automatically.
A: Electronic tickets, otherwise known as E-tickets, reduce the chance of lost or stolen
tickets when you are on vacation. After you purchase your vacation at LiveItUp, an
E-ticket will be generated and stored in the database of the airline, accommodations, or
car rental company that you are using.
- Airlines: If you are checking in at curbside or at the terminal, you will need a picture I.D. to confirm your E-ticket and receive your boarding pass. If you are checking in at the self check-in counter, you will need to swipe a credit card, which is in the name of the person traveling to confirm your E-ticket and receive your boarding pass. Note: For lost airline paper tickets, contact the specific airline to file a Lost Ticket Application (LTA).
- Rental Car: If you are using the rental car member benefit, proceed to the rental car center, show your driver's license and a major credit card (not debit card) at the counter to complete a rental agreement. You should have a printed copy of your rental car confirmation with your reservation number as well.
- Hotel: You will need to present the credit card you made your purchase with to confirm your E-ticket and room reservation. Many hotels require a picture I.D. as well.
- Resort: Please arrive at the resort with a printed copy of your vacation confirmation, or at least the confirmation number: Some resorts may not be able to find your reservation with just your picture I.D. and credit card. Your picture I.D. and credit card will be required for check in. You may also need to fill out a small form asking for your address, phone number and signature.
- Theme Park Tickets: Both Universal and Disney require you to bring your ticket confirmation/reference number and the credit card used for the purchase in order to pick up the tickets. Without a confirmation number you will not be able to use the self check-in kiosk: You will need to go to guest services and request assistance.
A: If your vacation tickets have become lost or stolen, please see below:
- E-tickets - electronic tickets - you don't need to worry. All of your travel information was stored when you booked your vacation.
- For lost airline paper tickets, contact the specific airline to file a Lost Ticket Application (LTA).
- For theme park, attraction, or event tickets, contact guest services for the applicable theme park, attraction or event venue and request assistance.
A: Absolutely. When you are planning and purchasing LiveItUp travel and vacation packages,
you will be asked to submit your frequent flyer number (if you have one). The best part is that
while you are earning frequent flyer miles, you will also be earning Live It Up Rewards Points for vacation
discounts.
A: That's a great question. LiveItUp is your one-stop travel shop for amazing family vacation packages and member benefits. HereÂs what you can do with your own membership:
So, if you haven't already, now's a good time to Join. Start making life a vacation.
- Plan A Vacation! Research, plan, and make your dream vacation a reality. Book your transportation, including airlines and car rentals, and fun cruise destinations.
- Find neighborhood LiveItUp Benefits, such as coupons and restaurant discounts, in your own backyard
- Enjoy Online Shopping Discounts at nationally known sites
- Visit your Personal Assistant that can help you make dinner reservations, last-minute gifts, pet sitters, and more
- Earn Live It Up Rewards Points for vacation discounts and cash-back bonuses
So, if you haven't already, now's a good time to Join. Start making life a vacation.
A: Yes, absolutely. Once you purchase your membership, we'll send you a confirmation e-mail
immediately. Go to the LiveItUp Web site, log in with your user name/password and start
making life a vacation.
And even before you join the LiveItUp Community, you can start planning your next family vacation. When you go to purchase your trip, you can purchase your vacation and your membership together.
And even before you join the LiveItUp Community, you can start planning your next family vacation. When you go to purchase your trip, you can purchase your vacation and your membership together.
A: Enjoy your benefits by using them every day. From booking all your vacation needs at one
site and earning Live It Up Rewards Points
to using your Personal Assistant while traveling or at home, you can use your benefits every day.
A: With your Personal Assistant the question should be "what can't you do?"
Personal Assistant is your personal assistant and luxury concierge all in one. Whatever you need, whether youâre at home or on vacation, your Personal Assistant can help you find it. Use your computer or phone to contact your Personal Assistant at 866-LIVE IT 2 (866.548.3482) to arrange for the services you know you canât do without.
Personal Assistant is your personal assistant and luxury concierge all in one. Whatever you need, whether youâre at home or on vacation, your Personal Assistant can help you find it. Use your computer or phone to contact your Personal Assistant at 866-LIVE IT 2 (866.548.3482) to arrange for the services you know you canât do without.
- Find tickets for hot concerts and sporting events, or book a tee time
- Make dinner reservations and get directions, or hire a limousine to drive you there in style
- Buy those last-minute gifts from anywhere, and ship them around the world
- Find a pool cleaner, a house cleaner, a dog walker, and more.
A: Personal Assistant is a special feature for LiveItUp members and is designed to assist in
finding anything and everything you are looking for. You will not be charged for
using Personal Assistant. However, you will be charged for services and items that
Personal Assistant finds or
orders for you. When you receive your credit card statement, the charge listed
will be from the businesses from which the items and services were ordered.
A: You get shopping discounts from the Home Shopping Network, and more.
A: Of course you can. In fact, we've even created special neighborhood
benefits so you and your family can make life a vacation with LiveItUp.
A: There are a lot of LiveItUp benefits you can use locally:
- You'll receive coupons for dining, activities, and attractions in your own neighborhood. Don't forget different daily discounts on national brands, too.
- Get to know your neighborhood with dining guides to new restaurants and backyard favorites.
- Plan some family fun this weekend with your local guide to art shows, festivals, museums, zoos, historical sites, parks, and special events.
- Be part of our community. You can read reviews about local attractions and dining spots before you try it out. And once you try it, tell other LiveItUp members about your experiences. You can earn Live It Up Rewards Points for discounts for your next vacation.
- Rain or shine, you can find local and national weather forecasts at LiveItUp.
A: Five (5) local dining and event coupons will be made available to each LiveItUp
member per year-long membership. These coupons are based on the information you entered in your LiveItUp profile.
Daily discounts can be found on the LiveItUp Web site. Daily discounts are switched often, so take advantage of them before they change. You can use as many of these discounts as you wish, and daily discounts will be made available year-round. Review the Terms and Conditions for more information.
Daily discounts can be found on the LiveItUp Web site. Daily discounts are switched often, so take advantage of them before they change. You can use as many of these discounts as you wish, and daily discounts will be made available year-round. Review the Terms and Conditions for more information.
A: LiveItUp members can purchase tickets for Walt Disney World, Universal
Studios, Ticketmaster events, and discount movie tickets.
A: When you purchase Walt Disney World tickets on LiveItUp, be sure to print out
your confirmation e-mail and bring it with you on your trip. You will need to
present the confirmation e-mail and your picture I.D. to pick up your tickets.
Additionally, Walt Disney World tickets are non-refundable.
A: When you purchase Universal Studios tickets on LiveItUp, be sure to print out
your confirmation e-mail and bring it with you on your trip. You will need to present
the confirmation e-mail and your picture I.D. to pick up your tickets. Universal
Studios tickets must be used by December 31st of the year they were purchased in.
Additionally, Universal Studios tickets are non-refundable.
A: You will be charged a convenience fee from Ticketmaster for tickets purchased.
Please refer to the Ticketmaster Terms and Conditions before purchasing tickets.
A: Universal Studios "Stay & Play" is a great deal on an exciting vacation for the
whole family - and you can only find it at LiveItUp. Purchase a "Stay & Play" ticket,
and you"ll get seven (7) consecutive days of fun for the price of two (2). "Stay & Play"
gives you access to Universal Studios Florida, Islands of Adventure, and Universal CityWalk
in the evenings. You shouldn"t pass up this amazing offer.
Note: When you purchase Universal Studios tickets on LiveItUp, be sure to print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Universal Studios tickets must be used by December 31st of the year they were purchased. This pass is for seven (7) consecutive days and may not be used for a subsequent park visit. Additionally, Universal Studios tickets are non-refundable.
Note: When you purchase Universal Studios tickets on LiveItUp, be sure to print out your confirmation e-mail and bring it with you on your trip. You will need to present the confirmation e-mail and your picture I.D. to pick up your tickets. Universal Studios tickets must be used by December 31st of the year they were purchased. This pass is for seven (7) consecutive days and may not be used for a subsequent park visit. Additionally, Universal Studios tickets are non-refundable.
A: You may order up to 14 (fourteen) tickets in advance. Your tickets will arrive by
mail between seven (7) and 10 (ten) days after they are ordered. Movie ticket discounts
must be used within six months of the date on the ticket voucher. Additionally, a
convenience charge will be added to the price of the discount tickets.
Movie ticket discounts are available at specific movie theater locations based on residence information from your LiveItUp profile, and are not available outside the U.S.
Movie ticket discounts are available at specific movie theater locations based on residence information from your LiveItUp profile, and are not available outside the U.S.
A: Live It Up Rewards Points are rewards that you'll receive by booking travel or participating in
the LiveItUp Web site community. By collecting Points, you can earn travel discounts on
future vacations, free trips, and even cash-back bonuses.
Members can earn Live It Up Rewards Points by booking travel or vacation packages or purchasing
tickets for attractions, events, and activities on the site. And when you aren't
traveling, you can still earn Live It Up Rewards Points by contributing to the LiveItUp community
in the following ways:
- Joining LiveItUp or renewing your membership
- Updating your profile to assist us in finding the best vacations for you
- Enjoying your benefits, such as using your Personal Assistant
- Writing reviews and rating your favorite travel spots and restaurants
- Printing out and using your local discounts
A: When you receive your Live It Up Rewards Points depends on how you earned them. If you
earned your Live It Up Rewards Points by booking travel or vacation packages or purchasing
tickets for attractions, events, and activities at LiveItUp, you will receive
your Live It Up Rewards Points when you return from your vacation. An e-mail confirmation
will be sent to you on the day you return from your trip listing the amount of
Live It Up Rewards Points you earned.
If you earned your Live It Up Rewards Points by contributing to the LiveItUp Web site community, such as after you update your profile or submit a review, you will receive your points immediately. You will not receive an e-mail confirmation, but your new Live It Up Rewards Points total will be reflected on the LiveItUp Web site.
Remember, the more trips you take and the more you contribute to the LiveItUp community, the more Live It Up Rewards Points you can earn. Why not earn some points right now? Write and review your most recent trip.
If you earned your Live It Up Rewards Points by contributing to the LiveItUp Web site community, such as after you update your profile or submit a review, you will receive your points immediately. You will not receive an e-mail confirmation, but your new Live It Up Rewards Points total will be reflected on the LiveItUp Web site.
Remember, the more trips you take and the more you contribute to the LiveItUp community, the more Live It Up Rewards Points you can earn. Why not earn some points right now? Write and review your most recent trip.
A: When you are booking a vacation and entering your billing information, select whether you
want to Earn Points or Apply Points.
A: Whether you have questions about your upcoming trip or how the LiveItUp Web site
works, the best way to reach LiveItUp Customer Support is by using the
Contact Us
form. Be sure to fill out the form completely, with as much detailed information
as you can. Also, include your e-mail address and phone number for a quick response.
A: Don't worry. We can help. If you can't find your answer in the FAQ and you
have not received a response to the
Contact Us
form you submitted, contact LiveItUp Customer Support toll free at 866-LIVE IT 2 (866.548.3482).
Be sure to have your LiveItUp travel confirmation e-mail close by to assist
the Customer Support team in finding your answer quickly.
A: Actually, all of the information you're looking for can be found online
at the LiveItUp Web site.
A: To ensure that you receive all emails from LiveItUp, you should add LiveItUp's email
addresses to your address book and preferred list options as follows:
customerservice@liveitup.com
info@liveitup.com
If you do not receive emails from us, then itâs possible they were blocked by your email client or redirected into your bulk/junkmail folder. If you continue to not receive the activation email, please contact us.
customerservice@liveitup.com
info@liveitup.com
If you do not receive emails from us, then itâs possible they were blocked by your email client or redirected into your bulk/junkmail folder. If you continue to not receive the activation email, please contact us.
A: We recommend the following Web browsers for viewing LiveItUp:
- Internet Explorer 5.5 and up on a PC (Windows)
- Netscape 7 and up on a PC (Windows) or Mac (OSX)
- Firefox 1.0 and up on a PC (Windows) or Mac (OSX)
A: First, check to be sure that you are entering your credit card information
correctly. Secondly, be sure that your credit card is valid and has not expired
recently. Finally, if your credit card is still not being accepted by LiveItUp,
contact your credit card company/financial institution for more information.
Note: Do not contact LiveItUp directly if your credit card is not being
accepted during checkout.
A: Not at all. You may use a different credit card each time you book a
vacation at LiveItUp.
A: Sorry. All vacation, travel, and other items purchased at LiveItUp must
be charged to a credit card account with a billing address in the United
States or Canada.
A: We want to make every part of your vacation special. So when it comes to
booking your vacation and making credit card purchases, LiveItUp uses the
latest in security and encryption technologies to keep your credit card and
personal information safe and secure. For more details, please visit the
LiveItUp Privacy Policy
A: The information that you filled out in your profile assists LiveItUp
in finding your familyâs dream vacation package or other great travel values that you might be interested in.
LiveItUp will not give your personal information to a third party except to our partners for the purpose of fulfilling items you purchase from us. Additionally, we will not send you emails about our travel packages unless you request it, and if at any time you would like to be removed from LiveItUp emails, just let us know. For more details, please visit the LiveItUp Privacy Policy
Note: Purchase smart. Please read the Web site Terms and Conditions before you purchase from a site other than LiveItUp. LiveItUp is not responsible for purchases made outside the LiveItUp Web site.
LiveItUp will not give your personal information to a third party except to our partners for the purpose of fulfilling items you purchase from us. Additionally, we will not send you emails about our travel packages unless you request it, and if at any time you would like to be removed from LiveItUp emails, just let us know. For more details, please visit the LiveItUp Privacy Policy
Note: Purchase smart. Please read the Web site Terms and Conditions before you purchase from a site other than LiveItUp. LiveItUp is not responsible for purchases made outside the LiveItUp Web site.
A: LiveItUp would love to hear from you.
Contact Us today.
A: A CVV or CVC is a Card Verification Value or Card Verification Code. Web sites,
such as LiveItUp, ask you to input this number in order to authorize a
credit card purchase.
If you are using a Visa, MasterCard, or Discover Card: Your CVV/CVC is the last three (3) numbers on the back of your credit card, found in the signature box area.
If you are using an American Express Card: Your CVV/CVC is the four- (4-) digit number on the front of your card, above the credit card number.
If you are using a Visa, MasterCard, or Discover Card: Your CVV/CVC is the last three (3) numbers on the back of your credit card, found in the signature box area.
If you are using an American Express Card: Your CVV/CVC is the four- (4-) digit number on the front of your card, above the credit card number.
A: Don't worry. Just click on Sign-In, and the Forgot your user name or
password link. You will be asked to enter your account e-mail address
(the one where you receive your LiveItUp newsletter and confirmation e-mails)
and the answer to your secret question that you chose when you set up your
LiveItUp account. Once you have submitted this information, you will receive
your account password via e-mail.
A: A "cookie" is a funny name for a tiny text file that is used by your browser to
1) remember previous information from your last site visit, 2) store user names
and passwords, 3) personalize site information, and 4) make your shopping
experience more enjoyable. These cookies are stored in your computer and
activated when you go back to a particular Web site.
LiveItUp uses cookies to make your site experience a vacation in itself, so be sure your computer is set to accept cookies. For more details, please visit the LiveItUp Privacy Policy
LiveItUp uses cookies to make your site experience a vacation in itself, so be sure your computer is set to accept cookies. For more details, please visit the LiveItUp Privacy Policy
A: Congratulations! You are now a part of our LiveItUp community. We want
you to share your vacation experiences with other LiveItUp members and their
families. That's why we created our system for writing reviews and rating dining,
travel, attractions, and more.
Let other LiveItUp members know about that great restaurant in Orlando. Or what you liked most about your resort vacation in the Pennsylvania Poconos. Best of all, you can earn Live It Up Rewards Points for writing and rating, too.
To start writing reviews, log in to LiveItUp and visit the Destination, Resorts, Attractions, and Dining pages under Plan A Vacation.
Let other LiveItUp members know about that great restaurant in Orlando. Or what you liked most about your resort vacation in the Pennsylvania Poconos. Best of all, you can earn Live It Up Rewards Points for writing and rating, too.
To start writing reviews, log in to LiveItUp and visit the Destination, Resorts, Attractions, and Dining pages under Plan A Vacation.
A: We do have a few rules for writing reviews. Check
Our Review Guidelines
before you start.
A: You will receive your Live It Up Rewards Points immediately after you submit your review.
A: Once submitted, your written review will be read by the LiveItUp team
and posted when appropriate. Please note that while we cannot guarantee that
your review will be posted, you will still receive Live It Up Rewards Points for each review
that you submit.
